We aim to dispatch most orders within 2 working days; delivery may be longer on goods that have to be ordered due to size requirements or items no longer in stock. We will endeavor to meet any given delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery time we will inform you by email as soon as possible.
We use a secure courier service and in most cases a signature will be required on delivery. We hold delivery tracking codes for all our online orders, if you wish for your tracking code to be emailed to you please contact us by email and it will be sent to you within 24hrs.
International Deliveries
Any taxes and customs fees will be required to be covered by the buyer. We do not accept any responsibility for any products held at customs and being unable to be delivered. If the product are lost during this process we will not be liable to refund the product(s) unless they are returned safely to us by the customs office.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return goods within 14 days from the delivery of your purchase.
Please email info@mcneilsjewellers.co.uk with return request stating when and why you are returning.
Mail your return item to:
McNeils Jewellers
10/12 Hamilton Gate
Greenock
PA15 1JW
Include original packing, paperwork and also a letter stating reason for return. We recommend you insure your parcel to protect your goods in transit. Please note that you are responsible for returning the item to us and we cannot accept responsibility for parcels lost or damaged in transit.
Return Exceptions
Due to hygiene reasons, we cannot accept the return of earrings.
Refunds
A full refund will be made for the cost of the goods to the same method of payment used to place the order. We aim to process refunds within 5 days of receiving the item back.
Unfortunately any online purchase cannot be refunded through our store.
Cancellations
Order cancellations are accepted; the valid time for cancellations starts when you receive the goods and lasts for 14 days. Please email us letting us know as soon as you can of your intentions to cancel so that we can process your refund as quickly and efficiently as we can. *International deliveries CAN NOT BE CANCELLED once the item has been dispatched.
**We reserve the right to cancel any order up to the point of delivery**
Please contact us for our Payment & Security policy.
